To help prevent the spread of COVID-19 and ensure fleets can continue to access the tires and services they need to stay on the road, Goodyear Commercial Tire & Service Centers (CTSC) and Raben Tire locations across the U.S. are offering “zero contact” service to limit close personal contact among associates and customers.
The “zero contact” service includes enhanced preventive measures, including a contact-free key exchange, protective gloves and handwashing procedures, cleaning for all contact points on the vehicle, and payment by phone.
“Fleets depend on us to keep them up and running, now more than ever,” said Frank Payne, director of Goodyear Commercial Tire & Service Centers. “The ‘zero contact’ service allows us to protect our teams and drivers so we can remain open to provide needed tires and services.”
According to Goodyear, the following steps will be taken to help protect customers and Goodyear associates during service visits:
- Upon arrival, call the center and wait in your vehicle. An associate will direct you to the proper service bay.
- Once you arrive at the bay, leave your keys in the cab and exit the vehicle. A gloved technician will position the vehicle in the bay for service.
- Throughout service and alignment, technicians will wear a new set of gloves each time they enter the vehicle and adhere to proper hand-washing guidelines according to the Centers for Disease Control and Prevention.
- Upon completion, all contact points on the vehicle will be cleaned, and an associate will return the vehicle to the pick-up location, leaving the keys inside.
- An associate will call the driver and complete payment by phone.