Mega-dealer network Rush Truck Centers is launching RushCare Complete, a total service management support package that coordinates, monitors and expedites vehicle repairs and maintenance throughout the Rush Truck Centers network. RushCare Complete also provides fault code monitoring, access to online parts, and two-way communication on repair status and service history.
The support package consists of:
RushCare Service Concierge Team: A dedicated RushCare Service Concierge team will contact customers to schedule and manage required maintenance and repairs for all makes and models of trucks, help ensure repairs are cost-effective, manage all vehicle breakdowns and schedule roadside assistance. They also help track down hard-to-find parts to expedite repairs.
RushCare Telematics Support: For RushCare Telematics customers, fault code monitoring for all vehicle makes and models is also offered as part of RushCare Complete. This includes access to a telematics portal and review of vehicle health reports to proactively monitor and alert customers of critical fault codes.
RushCare Parts Connect and Service Connect: RushCare Complete also includes access to RushCare Parts Connect and RushCare Service Connect. RushCare Parts Connect is the industry’s most comprehensive source for all-makes parts, giving users the ability to search and check availability of parts and place orders for pick-up, shipping or local delivery. RushCare Service Connect offers 24/7 access to vehicle repair status and service history and two-way communication to request service, review and approve repair orders, ask questions and provide feedback. RushCare Parts Connect and RushCare Service Connect are offered free of charge to all customers.
For a limited time, RushCare Complete is included in the purchase of new International MV Series vehicles at Rush Truck Centers by Sept. 30, 2019.
Rush Truck Centers has more than 100 dealership locations in 21 states, representing brands such as Peterbilt, International, Hino, Isuzu, Ford, Mitsubishi, IC Bus and Blue Bird. Rush Enterprises' operations also provide CNG fuel systems, telematics products and other vehicle technologies, as well as vehicle upfitting, chrome accessories and tires.
Originally posted on Trucking Info