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Fleet FAQ? Fleet Management & Leasing

Q. What client service factors should I consider when choosing an FMC?

A. Client service is a key point of differentiation and should be investigated thoroughly before choosing an FMC. Key factors to look for include quick response times, dedicated points of contact that go beyond just an 800 number, and processes for soliciting feedback and receiving input from clients. Conversations with an FMC should be collaborative in nature; they should seek to understand your business and organizational culture, so they can make the best fleet recommendations possible.

Expert Bio

Answered by : Tom Coffey

Vice President

With over 30 years of experience Tom is an expert in both the fleet and equipment leasing industry. As a member of senior leadership he provides not only vision for the company, but also helps delivers best-in-class results across all operating areas. Tom is also instrumental in helping to elevate and advance the Merchant Fleet Management brand.

With over 30 years of experience Tom is an expert in both the fleet and equipment leasing industry. As a member of senior leadership he provides not only vision for the company, but also helps delivers best-in-class results across all operating areas. Tom is also instrumental in helping to elevate and advance the Merchant Fleet Management brand.

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Fleet FAQ? Fleet Management & Leasing, Questions?

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