Auto Crane's Rapid Response Expedited Parts Order Service program increases end user satisfaction with Auto Crane equipment by providing expedited access to commonly required parts and services. To support the new Rapid Response Expedited Parts and Service program, Auto Crane has increased factory stock levels for parts and created a new Product Manager position focused exclusively on aftermarket (post-sale) sales and service.
Customer expectations in the field have changed, with the understanding that some fast-moving parts need to be available from local dealers on demand, rather than just ordered from the factory when a customer asks for the part. The new expedited order process provides a simple way to get the parts you need into customers' hands at the time of demand should they be locally out of stock in your dealer inventory. Auto Crane made this change in procedure to provide dealers with an enhanced level of service for parts order fulfillment and to assist in dealer parts inventory planning.
End users benefit from the new program because there are now multiple levels of service open to them to help meet their equipment up-time needs. Further, as dealers may review the same part or parts for inclusion in their local stock in order to be prepared for future orders, the program can indirectly help end-users avoid the need for additional expedited orders, according to the company.
Rapid Response Program highlights include:
- Rapid Response Expedited Parts and Service
- Same Day Fulfillment on In-Stock Returnable Parts
- Expedited Lead Times on Non-Returnable Parts
- Improved Expedite Order Cut-off Time
Auto Crane is committed to achieving 95% on-time delivery for all parts orders, including stocking orders and same-day delivery on in-stock returnable parts. Visit the Dealer Portal on autocrane.com to download the updated Process Sheet on how to place Rapid Response Expedite Orders to the factory going forward.