Dickinson Fleet Services Bolsters Service Capabilities

From fleet safety and maintenance excellence to technician recruitment and training, Dickinson Fleet Services takes service seriously. Following Dickinson's acquisition by Cox Automotive Mobility in January, the onsite maintenance provider for medium- and heavy-duty trucks and trailers in North America has been busy and shows no signs of slowing down.

In July, Dickinson surpassed 1,000 technicians nationwide, a remarkable achievement given the severe fleet technician shortage. Some of this growth can be attributed to the continued development of Dickinson Fleet Services and Interstate Truck Center's 24/7 emergency mobile service offering. Other significant milestones for Dickinson Fleet Services included the acquisition of Diesel Minnesota, the opening of new repair shop locations in Philadelphia and Cincinnati, and the expansion of the company's industry-leading FleeTec training academy in Phoenix.

Technician-First Culture

Dickinson's commitment to its technicians has created a culture that has resulted in technician turnover below the industry average. In addition, Dickinson was recently named a 2021 Great Place to Work, a certification based entirely on survey responses about employee experience working at Dickinson Fleet Services. This year, 81% of Dickinson Fleet Service team members said it's a great place to work – 22% higher than the average U.S. company.

Safety F.I.R.S.T. Mindset

Safety is a top priority at Dickinson Fleet Services. However, building a strong safety culture only exists with the belief, attitude, habits, and behaviors. Dickinson is driving this culture both on the job and on the road, utilizing cutting-edge safety training, as well as mobile technician best practices and technology to keep technicians safe and customer fleets on the road. This has required effort and involvement from all corners of the organization.

TopTech Trio at TMCSuperTech

Dickinson Fleet Services will send three of the company's leading technicians to compete in TMCSuperTech, North America's premier skills competition for professional commercial vehicle technicians. The two-day event held in conjunction with TMC's Fall Meeting consists of various written and hands-on skills challenges, as well as a technician training fair, featuring numerous job-training classes that qualify for NATEF continuing education units. Representatives from Dickinson Fleet Services include 2021 TopTech Grand Champions Brandon Monroe, Zach Nikorak, and Jeremy Piepmeier, who were named winners of Dickinson's 5th Annual TopTech Skills Competition Finals in August.