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Mack Brings Uptime Solutions to Legacy Vehicles

March 15, 2017

Photo: Geotab
Photo: Geotab

Mack Trucks is bringing its telematics-driven uptime solutions to customers with older Mack vehicles, the company announced at the NTEA Work Truck Show in Indianapolis.

The company is working with telematics technology provider Geotab to offer connectivity for older Mack trucks that are not equipped with Mack’s GuardDog Connect telematics hardware.

By installing a small Geotab telematics device, the Mack Uptime Center will be able to monitor the same critical vehicle codes as Mack’s GuardDog Connect hardware. If an issue is detected, Mack OneCall agents will evaluate and provide the customer’s designated contact with decision-critical information through Mack Asist, an online communications and service management portal. Repair scheduling, as well as parts and service bay availability, are also confirmed, all while the truck is still on the job.

“The benefits of Mack’s uptime solutions are proven, with significant reductions in diagnostic and repair times,” said David Pardue, Mack Trucks vice president of connected vehicles and uptime services. “We are pleased to partner with Geotab and offer those same benefits to customers who own Mack legacy vehicles.”

Mack’s GuardDog Connect service contact for legacy vehicles, which includes the Geotab vehicle tracking device, will be available for order through Mack dealers beginning May 1 and is compatible with all model year 2011 and newer Mack vehicles equipped with Mack engines. Installation is plug-and-play, followed by a brief activation and onboarding process.

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