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Fleet FAQ? Fleet Tracking and Telematics

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Q. Will Fleetmatics provide onsite ELD training once a solution is implemented?

Fleetmatics implementation specialists will help fleets manage the installation of... READ MORE

Q. We have two trucks that we only use to pull tool trailers less than two times per year. Do we have to implement an ELD for these trucks?

ELD compliance is tied primarily to the activities of the driver. If the drivers of these vehicles are... READ MORE

Q. Is Fleetmatics’ ELD solution registered on the FMCSA self-certified list?

The FMCSA recommends that fleets choose their ELD solutions from... READ MORE

Q. Is there an option to install the devices ourselves?

There are no explicit FMCSA requirements that a manufacturer must install ELDs on the fleet vehicles, so fleets... READ MORE

Q. What if we do long runs (over 100 air miles) but do not do more than 8 days in a 30-day period? Do we need to be ELD compliant?

Under the ELD mandate rules, drivers who only keep RODS for 8 days in a 30-day period are... READ MORE

Q. I’m an intrastate distributor of fuel oil, diesel, and propane. We currently don’t use paper logs and do not believe that we need to implement an ELD. Are we correct?

You should seek expert guidance on whether you are exempt from the electronic logging device (ELD) mandate, but it’s possible given... READ MORE

Q. My company operates trucks and trailers solely to move our laboratories (the trailers) to and from industrial facilities. Could we qualify for an exemption under the drive-away / tow-away rule?

While drive-away-tow-away operations are exempt from having to use an ELD, all questions regarding exemptions should be directed to your READ MORE

Q. Is my REVEAL GPS tracking device an AOBRD?

No, Fleetmatics REVEAL is a GPS fleet tracking solution. Fleetmatics does offer an AOBRD, LogBook, which can be bundled with REVEAL to help READ MORE

Q. Are all of the ELD administrative functions open to an audit or discovery in a civil complaint?

The ELD mandate requires fleets to retain all ELD supporting documents at their main place of business for a period of READ MORE

Q. We operate trucks with model years 2004 and 2010. Since they’re older, do they need be outfitted with an ELD solution?

A. Yes, you will have to equip these vehicles with an ELD solution. Only vehicles manufactured prior to model-year... READ MORE

Q. Who will have access to the information collected by the ELD solution?

A. Anyone in the organization authorized by a manager or executive can have access to the data. However, edits and annotations made by authorized personnel must be... READ MORE

Q. If we already have Fleetmatics LogBook, are we compliant with the ELD mandate?

A. If you have an automatic onboard recording device (AOBRD), such as Fleetmatics LogBook, that automatically captures engine power status, vehicle motion status... READ MORE

Q. I already have a GPS fleet tracking solution with which I am completely satisfied. Does a solution exist that simply satisfies the log book requirements?

Not every GPS/telematics system is available with an ELD or AOBRD solution, but Fleetmatics does offer one that can be bundled with its Fleetmatics REVEAL™ GPS fleet... READ MORE

Q. If you already have an AOBRD solution, do you need to upgrade it prior to the December 18, 2017, deadline?

No, fleets that have an AOBRD installed prior to the December 18, 2017, ELD Mandate deadline, will not have to upgrade them—yet. The ELD Mandate allows fleets... READ MORE

Q. Who is exempt from having to keep Hours of Service (HOS) record of duty status (RODS) logs under the ELD Mandate?

While most CDL drivers will be required to use an ELD to record HOS, there are some drivers who will be exempt. Drivers who use the timecard exemption will... READ MORE

Q. How can I get a copy of the ELD mandate?

The ELD Mandate is available on... READ MORE

Q. Is there a possibility that the Federal Motor Carrier Safety Administration (FMCSA) will delay the Dec. 18, 2017, ELD Mandate deadline?

There are no indications that the FMCSA will delay the Dec. 18, 2017, ELD Mandate deadline. When the most recent legal challenge to the ELD Mandate by the Owner-Operator Independent Drivers Association (OOIDA) was rejected... READ MORE

Q. What questions should I ask to get an idea of the level of customer service I will receive from my telematics vendor?

A. Customer service is an important aspect of selecting the right telematics vendor. You should feel that you have a partner on the other end of the phone who is working diligently to help solve any issues you may come across... READ MORE

Q. What other benefits should I think about when looking to purchase a telematics solution?

A. Adoption rate – invest in a solution that you can truly see your end users – such as fleet managers and dispatchers – using on a consistent basis, no matter their location. The ultimate goal is... READ MORE

Q. Most of my managers are mobile. How can they keep an eye on what’s going on with drivers and vehicles when they’re not at their desk?

A. Using a fully functional mobile app for both managers and drivers will be your best tool for mobile managers. The app should offer the same features a... READ MORE

Q. How can I ensure my drivers will have the best experience transitioning from paper logs to electronic logs?

A. Having an easy-to-use design helps when it comes to introducing new and potentially unfamiliar technology to your drivers. You will be able to tell right away if the vendor invests in the design of the application... READ MORE

Q. What qualities should I really be looking for in an ELD provider?

A. There are a few major qualities to look for in an ELD provider. Below are some check list items that can get you started... READ MORE

Q. What is the typical per-vehicle startup cost when it comes to adding telematics to my fleet?

While the exact amounts will vary due to fleet size, complexity, and other factors, generally fleets will see relatively short ROI on telematics system... READ MORE

Q. How long can I expect my vehicles to be down to complete the installation, and in general, what can I expect when it comes to installation as far as who has to install it?

A. On average, a vehicle will experience down time to have a Fleetmatics telematics device installed by a professional installation technician, which can be scheduled around routine ... READ MORE

Q. Can you discuss the pros and cons between passive and real-time GPS?

A. Passive GPS doesn't track a vehicle in real time. Instead, it stores information, which is then downloaded once the vehicle has been returned to the office... READ MORE

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Author Bio

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Todd Ewing

Director of Product Marketing, Fleetmatics

Todd Ewing is director of product marketing at Fleetmatics, a Verizon Company.

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