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Fleet FAQ? Fleet Management & Leasing

Q. What is important to ask about when it comes to customer service?

October 16, 2017

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A. Your contact options should never be limited to an 800 number.  If you have a question about your fuel program or need to talk about upfit options, you should not be forced through an automated phone labyrinth only to end up talking to a customer service center person who has no idea who you are.  Ask who your contacts will be.  If the only answer is “You can call our 800 number anytime,” take them off the list immediately.  You should have direct contact with the team members responsible for the services and technology that will become integral to your fleet functionality and they should care as much as you do about your operational needs. And, this level of support should be included in any baseline agreement. 

Author Bio

Jack Firriolo

sponsored by

Chief Operating Officer

Jack Firriolo is the Chief Operating Officer at Merchants Fleet Management. As a member of senior leadership Jack not only provides vision for the company, but also delivers best-in-class results across all operating areas. As a business industry expert Jack is relied on to oversee the completion of information technology projects, and to help grow the Merchants Fleet Management brand.


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George Weimer served with Hertz Corp.’s leasing operations, leaving as vice president – sales in 1973 to become vice president of U.S. Fleet Leasing. In 1974, he joined Contel Service Corp. of Atlanta, as director of transportation services.

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