Peterbilt Earns 2009 J.D. Power and Associates Customer Satisfaction Award for Conventional Medium-Duty Trucks
DENTON, TEXAS - Peterbilt Motors Company achieved the highest ranking in customer satisfaction in the J.D. Power and Associates 2009 Medium Duty Truck Customer Satisfaction Study in the conventional medium-duty truck segment.
DENTON, TEXAS - Peterbilt Motors Company achieved the highest ranking in customer satisfaction in the J.D. Power and Associates 2009 Medium Duty Truck Customer Satisfaction Study in the conventional medium-duty truck segment. Peterbilt has earned the highest in customer satisfaction among conventional medium duty trucks three out of the last four years.
"This prestigious honor represents the focus and efforts of the entire Peterbilt organization and our dealer network who strive to exceed customers' expectations by providing superior services and support," said Bill Jackson, Peterbilt general manager and PACCAR vice president. "Peterbilt's customers have recognized our industry leadership in vehicle performance, cost of ownership and customer satisfaction through the J.D. Power and Associates award."
In the study, J.D. Power and Associates reported that "Peterbilt's strengths continue to be not only the ride and cab design, but also reliability and return on investment." Peterbilt ranks highest in customer satisfaction, including the highest scores in the vehicle performance and cost of ownership factors. The J.D. Power and Associates study is based on interviews with more than 1,600 principal maintainers, such as fleet managers or owner-operators, of two-year-old conventional cab medium-duty trucks.
Peterbilt providesa comprehensive lineup of medium-duty vehicles including the Class 5 Model 325 for customers seeking an easy to operate, reliable and affordable truck; the Class 6 Model 330 truck which can be configured for non-CDL operation; the all-new true Class 7 Model 337 for the majority of medium-duty applications, such as van body and beverage distribution; and the all-new Model 348 for more robust vocational applications in the medium-duty segment. Peterbilt also offers two cabover vehicles - the Class 6 Model 210 and the Class 7 Model 220 for applications requiring a tight turning radius, ease of operation and high-volume payload capacity. Both vehicles can also be configured for non-CDL operation.
All Peterbilt medium-duty vehicles provide an unsurpassed combination of comfort and reliability. The complete lineup features an all-new ergonomically designed driver display package including a gauge package that is easy to read and provides key vehicle performance data. An optional GPS system provides easy navigation in the most difficult urban environments. A new HVAC system not only improves air flow, but also reduces maintenance costs. Power windows, mirrors and lock switches are located in the new door pad, and dual cup holders provide added convenience.
Peterbilt's medium-duty lineup is available with a choice of two proprietary, fuel efficient engines, the PACCAR PX-6 and PACCAR PX-8. Advanced electronics help these engines run smoothly and more efficiently as well as reduce service costs. PACCAR PX engines provide a wide range of horsepower and torque and outstanding fuel economy for greater overall performance.
For more information, call (800) 4-Peterbilt.
More Operations

Family Ties Inside the Fleet Families Building Careers Across Generations
Three fleet families share what it really takes to work together, learn across generations, and keep business from following them home.
Read More →
Shades of Fleet Call for Voices: Fleet's Hidden Heroes
Fleet’s hidden heroes are often the ones keeping everything moving behind the scenes. September’s Shades of Fleet is looking for dispatchers, coordinators, parts specialists, and other support pros to share their stories.
Read More →
Truck Centers, Inc. Celebrates National Truck Driver Appreciation Week with $1,000 Fuel Card Giveaways
During National Truck Driver Appreciation Week, Truck Centers, Inc. is offering customers a chance to fuel up for free. Customers at all Truck Centers locations can enter to win one of four $1,000 fuel cards from Sept. 14 - 18.
Read More →
Fleet Guides, AI Time-Savers, Truck Tariffs & Fuel Strategy Lead the News
This week’s Truck Chat Cheat Sheet covers new fleet vehicle guides, practical AI use cases, U.S.-Canada truck production, mixed-energy strategy, and more.
Read More →
What Fleet Employers Are Missing When Hiring Veterans
What if some of the strongest candidates for fleet are already out there, but their experience is written in a language our industry does not always recognize?
Read More →
Automotive Fleet Opens 2026 Personal Use Survey for Commercial Fleet Managers
Less than two weeks left! Commercial and corporate fleet managers are invited to share how their organizations handle company vehicle personal-use policies, charges, and driver eligibility.
Read More →
What Resilient Fleets Do Differently When Conditions Change
Fleet resilience is about more than reacting to disruption. Lauren Fletcher talks with AP Fleet’s Alex Coveney about flexibility, planning, scaling, and what helps fleets adapt when business conditions shift.
Read More →
If We Want the Next Generation in Automotive, We Have to Give Them a Reason to Care
The automotive industry talks constantly about its workforce shortage. But before we can recruit the next generation, we may need to do a better job giving kids a reason to care about automotive in the first place.
Read More →
Ram ProMaster City Under $40K, Truck Tariffs, and AI Maintenance Lead the News
A sub-$40K commercial van, tariff questions, AI-powered maintenance, and a new EV production strategy headline this week’s Truck Chat Cheat Sheet.
Read More →Bob Adamsky Shares the Fleet Lessons You Usually Learn the Hard Way
After more than 30 years in fleet, Arrow International’s Bob Adamsky has learned that the job is about far more than vehicles. He shares the lessons he wishes every fleet manager could learn a little earlier.
Read More →
